Safer Gambling

Wintino Responsible Gambling: we are committed to safe, controlled play and clear tools to help manage activity. We provide straightforward options to set limits, pause play, and seek support. This page explains our approach to player protection, the controls available in your account, signs of risky behaviour to watch for, practical tips to stay in control, and where to get professional help in Australia. Use these controls at any time; they are designed to put choice and safety first.

Player protection principles

Preventive measures are prioritised. Limits, time-outs and self-exclusion are offered so account holders can control activity. Privacy and fair conduct are maintained while these tools are in place. Availability of tools depends on account settings and eligibility.

Tools to manage your gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits in account settings. Loss limits can be applied if you want to cap net losses over a period. Limits are adjustable but changes may take effect after a short delay to avoid impulsive increases.

Time limits and cooling-off periods

Use session timers and automatic time-outs to restrict playing periods. Cooling-off options let you block access for a fixed short-term period when you need a break. These controls are intended for immediate use from your account area.

Self-exclusion

Self-exclusion is available for those seeking a longer break. Choose a suspension length that suits you. During self-exclusion the account is locked from play. Reinstatement follows a set process and any waiting period stated in Terms and Conditions.

Recognising signs of problematic behaviour

Watch for changes in sleep, finances or responsibilities linked to play. Repeatedly exceeding personal limits, chasing losses, hiding activity, or prioritising play over essentials are warning signs. If gambling feels out of control, act early and use the available tools.

Guidance for staying in control

Plan budgets before you play and stick to pre-set limits. Avoid increasing limits when upset or after losses. Take regular breaks, track time spent, and avoid gambling when under stress or under the influence. If you share devices, use account passwords and privacy settings.

Access to professional help and support organisations

For confidential help in Australia use Gambling Help Online for chat and resources, or call Lifeline on 13 11 14 for crisis support. Local health services and community counselling centres also offer assistance. If you require formal treatment, seek a qualified counsellor or your GP for referrals.

Contact and next steps

If you want to apply limits, self-exclude, or need assistance with account controls, visit the Responsible Gambling section in your account or contact live chat for guidance. Safety tools are available 24/7 and can be changed to suit your needs.