Privacy, and Data Policy
Wintino takes privacy seriously. This page explains how we collect, use and protect personal, technical and transactional data when you register, deposit, place bets or use services on our site. It describes the categories of information we handle, the purposes for processing, the rights you have over your data and the basic security measures we employ. Read these notes to understand what data we hold, how long we keep it and how to contact us about access, correction or deletion requests.
Information we collect
Personal data
Name, email, date of birth, billing address and identity documents when required for verification. Contact details used for account communication and support. Account username and settings.
Technical data
IP address, device type, browser, operating system, language, timestamps and connection logs. Game session identifiers and crash game seeds where applicable for session integrity.
Transactional data
Deposit and withdrawal records, payment method details (card, crypto wallet addresses, PayID or POLi references), bet history, wins and losses, bonus activity and loyalty point transactions.
How we use information
Manage your account, process deposits and withdrawals, verify identity when required and maintain account security. Record bets, settle wagers and apply bonuses or loyalty points. Respond to support requests and provide account notifications. Detect and prevent fraud, money laundering and abuse, and comply with legal or regulatory obligations. Improve product features and operate the site.
Data protection and security
We protect data in transit using HTTPS/TLS and apply technical measures to safeguard stored information. Access to personal data is limited to authorised personnel and service providers. Identity documents submitted for verification are handled securely and retained only as needed for compliance and dispute resolution.
Cookies and tracking technologies
Cookies, local storage and similar tools are used for authentication, session management, preferences and analytics. Third‑party analytics and advertising suppliers may place cookies. You can control or delete cookies via your browser settings or opt out of targeted advertising through available vendor tools.
User rights
You can request access to personal data we hold, request correction of inaccuracies, ask for deletion where processing is no longer necessary, and request restriction of processing or data portability where applicable. Consent-based processing can be withdrawn. To exercise rights use your account settings or contact support; we will respond in line with applicable law.
Data sharing and third parties
We share data with service providers that process payments, host services, provide analytics, offer games and support KYC or fraud checks. Data may be disclosed to legal authorities when required. Aggregated or anonymised data may be used for reporting and product analysis.
Retention and storage
We retain transactional and account records for periods required by law and for operational needs such as dispute handling. Personal and verification data are kept as long as necessary for compliance, fraud prevention and customer service. Inactive accounts may be closed and data removed according to retention schedules.
Updates to this policy
We may update this privacy policy to reflect changes in services or legal requirements. Material changes will be posted on the site with an updated effective date. Check this page periodically for the latest terms and contact support for any questions about how your data is handled.